If your computer does not have Outlook or Mac Mail, or if you’re looking for an alternative to those programs, download Thunderbird here:
You will need some basic settings to set up the account. The “default” settings that these mail programs try to use are more often than not incorrect, so if you have the option to do a manual setup instead of automatic, it’s highly recommended to do so.
Your settings will be different than mine. I’m going to use an example email address, email@example.com which doesn’t actually exist, and for that, since it ends in @magtivity.com then the incoming/outgoing email server settings will be “mail.magtivity.com” – swap this out with your own actual domain name! It’s a good idea to write down these settings below for your reference in the future.
Password: YourPassword! (this is case sensitive)
Incoming mail server: mail.magtivity.com (type: IMAP, it is better than POP3)
Outgoing mail server: mail.magtivity.com (type: SMTP, this is usually the only option)
Potential error messages:
You may see error messages about the server identity that cannot be verified, or some kind of security warning. This usually happens when the mail program has tried to use SSL settings (encrypted settings) which should be set to off, or it’s seeing the SSL certificate which is on the server but licensed to a different server name (like box878.bluehost.com which is the server it’s on, and not magtivity.com) – this is where the advanced settings come into play…
SSL/TLS (security encryption): OFF
Incoming mail (IMAP) port: 143 (correct by default)
Outgoing mail (SMTP) port: 26 (usually set to 25 which will not work with many internet companies)
Authentication: On (set to username+password, must be filled in, even if it says “optional”)
(Note: If you see a setting for “Secure Password Authentication (SPA)” it is different and should NOT be enabled)
To add your account in thunderbird, go to:
File > New > Existing Mail Account
(or: Tools > Account Settings > Account Actions > Add Mail Account, if the first option isn’t there.)
Your Name: Example
Email Address: firstname.lastname@example.org
Check the option to Remember Password if it is there.
then click Continue…
It may tell you that it found a configuration option by searching common server names.
Below that, IMAP should be selected by default (and NOT POP3) but we do want to manually configure the settings, and there should be a button for that near the bottom called Manual Config – when you press Manual Config the window should get bigger and have a bunch of dropdown menus.
For me, the server hostname settings are set to “imap.magtivity.com” and “smtp.magtivity.com” – while these may work, just change them to mail.magtivity.com for both the incoming and outgoing mail server. (Swap the magtivity.com part for your own domain name, of course.)
Port 143 next to the incoming server is correct.
Change the outgoing port to 26.
*Port 25 may work with some internet service providers, but many have started blocking it and you may be forced to use 26.*
For the SSL dropdown options, mine automatically set them to “STARTTLS” but change them to NONE.
For the Authentication options, set those both to “Normal Password”
The username field below that normally just has the prefix of your username (“example” instead of “email@example.com” which it should have. So I’d have to fill in the @magtivity.com part at the end.
Then, click the “Done” button and you should be all set!